Troubleshooting

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Most problems and errors you encounter while using BeatStore Plugin can be solved using this troubleshooting guide.

CONFIRM YOU ARE USING A MODERN PHP VERSION BeatStore requires an officially supported version of PHP (7.2 or higher).

If your host has provided you with an ancient version of PHP and you’re not able to update it, you should switch hosts.

CLEAR ALL CACHES Clear your web browser cache.

If your web hosting provider has caching enabled, clear that cache too. Your web hosting provider can provide assistance with this.

If you are using a WordPress Caching plugin, clear that cache as well.

CHECK & RESAVE YOUR PERMALINKS Go to the Settings > Permalinks page and change your permalink settings to anything except for “Plain”.

Click “Save Changes”

Audio not playing?

If you are having issues with audio not playing, it could be related to CORS headers. This typically happens when you are serving audio files from a domain that is different from your WordPress Website’s domain (including Dropbox).

One possible solution, if you are using Apache Web server is to enable the CORS headers by adding these lines to your .htaccess file:

<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>

SoundCloud preview not playing?

Go to BeatStore → Integrations, paste your SoundCloud Client ID and Client Secret, then Save & test connection. Re-save any affected beats after connecting. Full steps: SoundCloud audio previews.

Dropbox preview not playing?

Use a direct file / dl.dropboxusercontent.com (or equivalent) URL: not a Dropbox preview page. See Dropbox audio previews.